FAQ

/FAQ
FAQ2020-01-20T22:15:47+00:00

As event planners and stylists, our team is passionate about working closely with you to plan your event and develop a custom design concept that captures your vision and spirit, creating memories that will stay with you and your guests forever.

The process begins by working with you to understand your event and breaking down your ideas to develop a consistent concept that encompasses your inspiration while also injecting your personality into the event. We will develop an initial mood board before exploring colour palette and beginning the design phase. Your completed design concept will encompass all elements of styling including décor, lighting, flowers and stationery. From here, we work to provide a detailed quotation for your consideration.

While we are based in Brisbane and the majority of the events we plan and design are local, we take any opportunity to travel and work at new venues and locations! We are more than happy to travel throughout wider Queensland and interstate.

If you are based interstate or overseas, we are more than happy to correspond with you to design your event via email, phone or via Skype. With modern technology, distance is definitely not a barrier!

While we are more than happy to discuss your event with you at any time, from our experience we would advise you to enquire about planning and/or styling within the following timeframes:

  • weddings: 9-12 months prior
  • corporate events: 4-6 months prior
  • private events: 2-4 months prior.

We are more than happy to arrange an initial consultation with you to begin discussing your event and your planning and/or styling needs at no charge. This consultation can take place at our showroom or at your venue, after which, we will provide you with an initial proposal for your consideration. We are happy to correspond via phone or email to amend this initial proposal as required to get it just right for you!

The arrangement of further consultations and appointments onsite will incur an additional charge of $80.00/consultation.

We have a showroom located in South Brisbane where we arrange consultations with clients to begin discussing your event and design needs. Our showroom is by appointment only, with appointments for consultations available on Wednesdays and Thursdays from 9:30am through to 2:00pm. Weekend appointments can be arranged if our schedule can accommodate this around event bump in/outs. Please call or email our team to arrange a consultation!

We most certainly offer a large range of hire items. Our inventory of hire items includes candelabras, candlesticks, vases, charger plates etc. A lot of our inventory is on display at our showroom.

If you are after something specific we do not hold within our inventory, just let us know and we will work to source this item for you!

At this stage we do not offer dry hire as an option.

We have a $500 minimum order for our hire items, which is exclusive of delivery, installation, dismantle and pick up charges.

Yes, delivery and collection, installation and dismantling charges are payable for the set up of your event. While these charges are dependent on several factors including the following, we strive to ensure these fees are minimised:

  • location of your event
  • access requirements of your venue
  • labour required for preparation, set up and pack down of your event
  • items hired to be delivered and installed (type, quantity, set up requirements)
  • vehicles required to transport items hired.

Our quotations are valid for a period of one (1) month from date of issue. Quotations are not considered confirmed nor our services and/or hire items considered ‘held’ until a 40% non-refundable booking fee is paid and received.

If you would like to proceed with the provision of our services following the finalisation of your quotation, a 40% non-refundable booking fee is required to secure our planning and/or styling services as well as hire of inventory.

We ask that payment of your final balance is made as due, 14 days prior to your event date. The due date is stated on your quotation.

In the unfortunate event that you need to cancel your booking, the following cancellation terms are applicable:

  • where cancellation is made more than one (1) month prior to your event date a cancellation fee equal to the non-refundable deposit will apply
  • where cancellation is two (2) weeks prior to your event date, a cancellation fee equal to 60% of your quotation will apply.
  • where cancellation of your event cancellation within 13 days of the event, a cancellation fee of 100% of the total quote/order will apply.